Shipping policy
Khenalu Shipping Policy
Effective Date: November 2025
Shipping Regions
We currently ship to the U.S., Puerto Rico, Hawaii, Alaska, and Internationally.
Processing Time
- All orders ship out within 5–7 business days of being placed.
- All orders are shipped from Puerto Rico.
Domestic Shipping (U.S. & Puerto Rico)
Shipping is included in the price of your order — no extra checkout fees!
Your items will be shipped via USPS or UPS with standard delivery times depending on your location.
Note: Orders to Hawaii and Alaska may experience slightly longer delivery times and higher carrier costs. If shipping rates change significantly, we’ll reach out before your order ships.
International Shipping
We’re happy to offer worldwide shipping! 🌍
International orders are subject to shipping fees, customs duties, and import taxes that vary by destination. These charges are determined by your local customs office and are the responsibility of the customer. Unfortunately, we can’t predict or cover these costs.
International delivery times vary by region, typically between 10–21 business days.
Order Tracking
Once your order ships, you’ll receive a confirmation email with your tracking number so you can follow your package’s journey to your doorstep.
Khenalu
Email: info@khenalu.com